Most first calls come from a family member
You are not going behind anyone’s back by asking questions. You can call and describe the situation before your person has agreed to anything, and we will tell you what the options look like, what insurance is likely to cover, and what to say when the moment comes.
What we cannot do is share their information back to you without their consent once they are a client. Federal privacy rules are strict here, and stricter for substance use records than for general medical care. We will explain exactly what can and cannot be shared, early, so it is not a surprise later.
















